Technical Service Engineer French

20-11-2018	Referentie: 022066-L1
Regio	Kerkrade
Werkuren	40 uur per week

 

For one of our relations in the Kerkrade area, we're looking for a French speaking Technical Service Engineer. In this position, you provice technical support to external and internal customers in a critical 24x7 international Medical Capital Equipment environment in the EMEA region with the highest possible level of End User Services experience. Your responsibilities include:

• Providing telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills;
• Providing second line Technical Support outside the EMEA region to internal and external customers;
• Interacting with customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and telecommunications systems;
• Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues;
• Utilizing all available technical resources to analyze and formulate plans of resolution to address customer problems;
• Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems;
• Participating in on-going training, procedural review/development, reporting, and compliance activities;
• Participating in after hours on-call pool for Patient On the Table (POT) calls;
• Supporting business processes by gathering information, analyzing requirements, and defining and documenting problems related to Customer Service and technical assistance center processes;
• Providing guidance and training to team members on more complicated customer issues and the implementation of short and long-term system improvements.

Wat vragen wij

What we are looking for:

• Education level: MBO+/HBO level or equivalent, experience in technical specialization;
• Excellent English and French verbal and writing skills, any secondary major language is a pre;
• Technical background/proficiency, computer literate;
• Experience in working with technical, distribution, sales and direct customer environment;
• A problem-solving attitude combined with liaison focused communication skills;
• Flexible and representative, no nine-to-five attitude;
• Stress-proof in challenging situations;
• Good social and communication skills;
• Good Document Practices skills;
• Ambition, eagerness to improve and drive for results.

Wat bieden wij

The company offers a diverse and challenging position within a fast-growing international company in de medical devices industry. Their headoffice was completely renewed recently, which means you will be offered a modern work environment with some nice extras (such as an inhouse gym). The company offers a fulltime job for the long-term. They offer you a competitive salary and some nice benefits.