Customer Service Representative English

04-07-2019	Referentie: 020107-L1
Regio	Maastricht-Airport
Salarisindicatie	€1850-1850
Werkuren	40 uur per week

 

Do you love a new challenge in which you can have contact with customers in multiple languages? Are you a team player, customer-oriented, stress resistant and flexibel? Then please take a look at this job!

For one of our relations in Maastricht-Airport, we're looking for a Customer Service Representative.
In this job, you are first line of contact for customers all over Europe. You make sure their transport is arranged from A-Z.

Your responsibilities:

• Co-ordinate the customer order fulfillment process by identifying, recording and maintaining all appropriate customer, product and delivery information;
• Make tailor made solutions towards new and exciting customers by proposing solutions, taking quality and pricing into account;
• Organize shipments from A to Z and ensure a high level of quality at the best price;
• Strict implementation of customer process and customer requirements;
• Manage and coordinate activities of drivers and suppliers;
• Manage and coordinate activities with internal competence centers;
• Strict service follow-up by indicating possible anomalies that may occur during the transport and find the best way to solve or limit the consequences;
• Be an entrepreneur and communicate to the Branch Manager strategies to improve the quality of our service;
• Develop and maintain long - term customer relationships by proactively managing customer expectations;
• Handling incoming customer complaints;
• Administration after the transport to prepare invoicing;
• Identify sales leads, collecting and forwarding knowledge regarding potential new customers or customer trends.

Wat vragen wij

We are looking for candidates matching the following profile:

• Medium education level (Dutch MBO);
• Experience as a Customer Service Representative;
• Fluent in English, preferred to have combination with Polish, Hungarian or German;
• Excellent communication skills;
• Fulltime available;
• Living in the Zuid-Limburg (Maastricht) area.

Wat bieden wij

We offer you a challenging job in an international and dynamic environment.
The company offers you a fulltime job for 40 hours a week, starting with a Flexibility contract.
You will work in shifts between 07h00 and 21h00 and will be asked to work weekends (once every 6/7 weeks).
Salary will be €1850 gross/month (excluded benefits).