Technical support German in Sittard

03-07-2018 Referentie: 018584-L1
Regio Sittard
Werkuren 40 uur per week

 

SCALA EMEA is hiring a Technical support representative to provide technical support for Digital Communication solutions based on the Scala technologies. This Technical support representative position is based at our EMEA Support Center at Sittard, The Netherlands . The Technical support representative will serve as a technical resource for Scala EMEA offerings and solutions and will provide customer support, product testing, and other technical support functions. Answer complex technical inquiries from customers regarding the offerings, solutions and select third-party products, analyze hardware, software and system configurations to identify and diagnose customer-reported issues and recommend corrective actions. Maintain records of customer contact to track customer history and report recurring problems/high severity issues to appropriate resources within Scala. Product Description: The Scala offerings forming a highly optimized solution for digital communication that manages the entire lifecycle for multi-layered playlist creation, distribution, audience measurement and monitoring of large-scale digital communication networks. It is massively scalable and capable of managing networks containing up to 50,000 concurrent media devices. It combines patented content delivery platform with state-of-the-art digital media technology. The solution can be purchased as a customer-deployed, through a Software as a Service (SaaS) arrangement, or as a managed service via SCALA or SCALA partners worldwide. Key Responsibilities:
  • Provide technical support via phone and email for all hardware/software products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate
if no resolution can be found.
  • Analyze problems and develop solutions to meet customer needs.
  • Follow team-specific guidelines for product group engagement to ensure timely resolution of customer issues.
  • Document all technical inquiries and customer-reported problems in the customer tracking database including the nature of the inquiry, and the resolution recommended. Multi-task, prioritize and organize all calls and e-mails sent to you and assigned
to you.

Wat vragen wij

Skills/Knowledge/Abilities:
  • minimum 1 - 2 years technical support experience;
  • Education in Computer Science, Computer Engineering, or similar discipline is preferred, though comparable knowledge and proof of learning ability, through job experience, is also acceptable;
  • Clear thinker with excellent interpersonal, written and verbal communication skills;
  • Strong problem-solving/troubleshooting skills;
  • Professional and effective communications skills - both verbal and written;
  • Ability to effectively interact and maintain professionalism with customers at all levels via phone and email;
  • Working knowledge of computer operating systems;
  • Knowledge of Microsoft SQL and Apache Tomcat is preferable;
  • Able to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Ability to interact professionally with senior
internal and external personnel.

Wat bieden wij

An above market salary and benefits package is available. They offer: 29 days of a year; Pension agreement; Holiday money 8%. Scala DNA? Dynamic, Informal, Modern, Growing, Humor, Respect The first Interview will be with us and the following Interviews will be at the working location.

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Ilse Delissen

Ilse Delissen

06-54323275