Customer Service Employee in Maastricht-Airport

20-03-2020 Referentie: 018152-L1
Regio Maastricht
Werkuren 40 uur per week

 

Do you love a challenge? Are you at your best in a dynamic environment where you have to work with deadlines? Are you looking for a new job in which you have contact with customers in multiple languages?
Then please look at this job!

For one of our relations in Maastricht-Airport, we're looking for a Customer Service Employee.
In this job, you are first line of contact for customers all over Europe. You make sure their transport is arranged from A-Z.

Your responsibilities:
  • Co-ordinate the customer order fulfillment process by identifying, recording and maintaining all appropriate customer, product and delivery information;
  • Make tailor made solutions towards new and exciting customers by proposing solutions, taking quality and pricing into account;
  • Organize shipments from A to Z and ensure a high level of quality at the best price;
  • Strict implementation of customer process and customer requirements;
  • Manage and coordinate activities of drivers and suppliers;
  • Manage and coordinate activities with internal competence centers;
  • Strict service follow-up by indicating possible anomalies that may occur during the transport and find the best way to solve or limit the consequences;
  • Be an entrepreneur and communicate to the Branch Manager strategies to improve the quality of our service;
  • Develop and maintain long - term customer relationships by proactively managing customer expectations;
  • Handling incoming customer complaints;
  • Administration after the transport to prepare invoicing;
  • Identify sales leads, collecting and forwarding knowledge regarding potential new customers or customer trends.

Wat vragen wij

We are looking for candidates matching the following profile:
  • Medium or higher education level (Dutch MBO/ MBO+ level)
  • Experience as a Customer Service Employee, preferably in logistics/ transportation;
  • Fluent in German and English is a must!
  • Excellent communcation skills;
  • Fulltime available and live in the Zuid-Limburg (Maastricht) area.

    Are you a team player, customer-oriented, stress resistant and flexibel? Then we're looking for you!

Wat bieden wij

We offer you a challenging job in an international and dynamic environment.
The company offers you a direct contract for 40 hours a week. You will work in shifts between 07h00 and 21h00 and will be asked to work weekends sometimes. Salary is based on experience.

Deze baan is niet meer beschikbaar.

Ken je ons motto? Wij gaan door waar anderen stoppen. En dus helpen we je graag verder. Hieronder gaan we er alvast vanuit dat je een soortgelijke baan zoekt.

functie of trefwoord Plaats 
Marcello Cardinale

Marcello Cardinale

06-54323275