Customer service representative English German Maastricht airport

12-12-2018	Referentie: 011372-L1
Regio	Maastricht Aachen airport
Salarisindicatie	€2800-2950
Werkuren	40 uur per week

 

This International company is looking for an experienced customer service representative who has experience with international contact. You don't have to speak Dutch for this role.

Maintaining and expanding of excellent working relationship at all levels with customers, end users, internal departments as well as other subsidiaries.

• Handle customers queries and suggest relevant solutions in the given timeline in order to keep customers satisfied.
• Assist in activities in order to increase the demand for more utilization of this client.
  .
  Specific tasks include:
• Receive sales orders to initiate and coordinate on-time delivery to customers.
• Work with customers to form equitable performance standards for future measurement.
• Receive shipment confirmation from customers on regular basis.
• Provide support to the Country Manager in key account management.
• Follow up with and receive instructions from end users for de-hiring and coordinate on-time collections.
• Continuously seeking improvement on service level KPIs.
• Monitor sale figures and prepare regular management reports.
• Regular Inventory audits and Customer Service review visits.

Wat vragen wij

Requirements
1. Candidate should have a hands-on approach. The candidate should also have a flexible mindset and should perform adequate in case of stress-full situations especially during peak-seasons.
2. Candidate must have a good working attitude with strong sense of urgency to accomplish defined and yet challenging goals set by the Group.
3. Candidate should preferably have some customer service experience (min. 3 years).
4. Fluency in English and another language will be an advantage.
5. Computer skills with very good knowledge of Microsoft Office EXCEL. If you know what the Vlookup is in Excel than you have the right level.

Wat bieden wij

The working hours are from 08h00 till 17h00. The will be working in a team of 6 members. They are all experienced in customer service. Salary will be around €2900 euro gross based on 40h. (including holiday money).

No travel expenses will be given. Company is situated at the Maastricht-Airport site.

Interested? Send your resume to zuidlimburg@flexibility.nl . If you have other questions, please give us a call at 0462077010